Refund policy

Returns & Refund Policy

At Driven Digits, we want customers to be confident when ordering from us. Because we sell both personalised number plates and standard detailing products, different return conditions apply depending on the type of product purchased.

Number Plates – Personalised & Made-to-Order Products

All number plates supplied by Driven Digits are manufactured specifically to the customer’s requirements, including the registration entered, plate style, size and any selected options.

Because number plates are personalised and made to order, we do not accept returns, cancellations or refunds simply because you have changed your mind after the product has been manufactured.

This includes situations where:

● The customer entered the registration incorrectly.

● Incorrect spacing was entered or requested by the customer.

● The customer selected the wrong plate style, size or options.

● The customer changes their mind after the plates have been manufactured.

● The customer no longer requires the registration plates.

Customers are responsible for checking all information entered when placing their order.

If you notice an error after ordering, please contact us as soon as possible. If production has not yet started, we may be able to amend or cancel the order, but this cannot be guaranteed.

Faulty, Damaged or Incorrect Number Plates

The personalised-product exemption does not affect your statutory rights.

If your number plates:

● Arrive damaged;

● Are faulty;

● Are not as described; or

● Have been manufactured incorrectly due to an error by Driven Digits,

please contact us as soon as possible.

We may request photographs of the product and packaging so that we can investigate the issue.

Where appropriate, we will arrange a replacement or refund in accordance with your rights under the Consumer Rights Act 2015.

If we have made the registration incorrectly compared with the details submitted on your order, we will put this right at no additional cost to you.

However, we cannot offer a refund or replacement where the plate has been manufactured correctly according to information incorrectly supplied by the customer.

Detailing Products

For non-personalised detailing products purchased online, customers have 14 days from the date the order is received to notify us that they wish to cancel and return the product.

After notifying us, the goods must be returned to us within a further 14 days.

To qualify for a full change-of-mind refund, products should be returned in their original condition and should not have been used beyond what would reasonably be necessary to inspect the product.

Where a product has been used or handled beyond what would reasonably be expected when inspecting it, we reserve the right to make an appropriate deduction from the refund to reflect any reduction in value.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the item.

Returns must be sent by post using an appropriate delivery service. We recommend using a tracked service and keeping proof of postage until your refund has been completed.

Please contact support@drivendigits.com before returning an item so that we can provide the appropriate return instructions.

There are no restocking fees.

If an item is faulty, damaged, incorrect or not as described, Driven Digits will cover reasonable return costs where a return is required.

Faulty or Damaged Detailing Products

If a detailing product arrives damaged, faulty, leaking or is not the product you ordered, please contact us as soon as possible.

Photographs of the item, packaging and delivery packaging may be requested to help us investigate the issue.

Under the Consumer Rights Act 2015, customers have statutory rights where goods are faulty, not as described or not fit for purpose. These rights are not affected by this policy.

Where applicable, we will provide a replacement, refund or another appropriate remedy.

Refunds

Once a return has been received and checked, we will process any refund due using the original payment method.

For valid cancellations of non-personalised products, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, where applicable.

Where required by law, the original standard delivery charge will also be refunded.

If you selected a more expensive delivery service, such as Express Delivery, we are not required to refund the additional amount above the cost of our standard delivery service.

Your bank or payment provider may take additional time to show the refund in your account after we have processed it.

Return Summary

Personalised number plates:
No change-of-mind returns because they are manufactured specifically for your registration and selected specification. Faulty, damaged, misdescribed or incorrectly manufactured plates remain covered by your statutory rights.

Detailing products:
14-day change-of-mind return period from receipt of the goods. Customers then have up to 14 days to return the goods after notifying us.

Return method:
Return by post.

Change-of-mind return postage:
Paid by the customer.

Faulty or incorrect products:
Driven Digits will cover reasonable return costs where applicable.

Restocking fee:
None.

Refund processing:
Within 14 days of receiving the returned goods or evidence of return where applicable.

If you need to request a return, report a damaged or faulty product, or have any questions regarding this policy, please contact:

Driven Digits
Email: support@drivendigits.com

Nothing in this Returns & Refund Policy is intended to limit or exclude any statutory rights available to consumers under UK law.